26 June 2015

Support – FAQ

Here you can find support to the frequently asked questions about our softwares, if you can’t find what you need, you can contact us.

General Questions

  • Are you interested in Link/Banner exchange?

    No, actually we don’t accept any link/banner exchange.
  • Can I put your softwares on a CD/DVD and share with a Magazine?

    Yes, you can share our softwares with your magazine readers on a CD or DVD, just please let us know about it so we can advertise it.
  • I have a website, can I share your software on my pages?

    Yes, you can freely share our softwares on your website, if you do a review, please let us now so we can share your website on our social pages.
  • I have downloaded one of your softwares from another website, and now I’m experiencing problems, what should I do?

    You should download our softwares from our website, or from trusted websites. Some websites have modified our softwares installations or repacked as portable version, these versions violate our licence. If you have downloaded and installed our software from another website, please remove it and do a system scan against virus and malware. Then download it from our website and install it again.
  • Can you develop a Portable version of a software?

    Actually we don’t work on any portable version of our softwares.
  • Your softwares will always be freeware?

    We think that some kind of softwares should be always freeware, so our softwares that are actually freeware will always be freeware.

Hekasoft Backup & Restore

  • I have a feature suggestion, can you add it?

    Please, contact us and tell us which feature you wish to add, we will add it in our to-do list.

    We do not guarantee the addition of your suggestion.

  • Can you add a browser to your support list?

    Yes, please contact us and tell us the browser’s name that you wish that Backup & Restore will support.