Here you can find support to the frequently asked questions about my software, if you can’t find what you need, you can contact me.
No, I’m not interested in link or banner exchange. Please don’t write to ask, I will not answer and I will delete the email, don’t make me waste my time.
Yes, you can share any Hekasoft software with your magazine readers on a CD or DVD, just please let me know about it so i can advertise it on my social page.
You can share any version of my software (portable or installer) but you can’t repackage them. You can’t modify in any way the installer, the zip or any part of my software.
Yes, You can freely share my software on your website, if you do a review, please let me know so I can share your website on my social pages.
You should download my software from my website, or from trusted websites.
Some websites have modified the installer or repacked as portable version, these versions violate my licence.
If you have downloaded and installed one of my software from another website, please remove it and do a system scan against virus and malware. Then download it from here and install it again.
I think that some kind of software should be always freeware, so a software that is actually freeware will always be free.
Please, contact me and explain your feature idea, I will add it in my to-do list.
I cannot guarantee that your suggestion will be accepted, but I will consider it.
Yes, please contact me and tell me the browser’s name that you wish that Backup & Restore will support.
I will not add abandoned software that are not updated from more than 1 year.
Actually Hekasoft Backup & Restore can do a full backup of your profile, that means that you will have a perfect clone of what you actually have.
For a browser this include: bookmarks, extensions, themes, passwords, cache, custom settings, etc.
This is not possible with 2 softwares:
Internet Explorer: in this case you will have just the Favorites
Google Chrome (and all Chrome based browsers): This
browser validate passwords and extensions using your account and PC,
this means that if you copy your profile to another PC you will lose
your saved passwords and extensions, you need to export all passwords
and reimport them after the restore. For the extensions you have to
install them again after the restore. You just need to re-iinstall the
extensions, all their settings will be as they was before.
This is not an Hekasoft Backup & Restore issue but a Chrome’s feature.
You can use this work-around to backup your plugins.
When you clean your PC please close all the listed softwares to avoid that some files may be in use.
If you still can not
remove those files, please try to run Hekasoft System Cleaner with
Administration Rights (right-click on Hekasoft System Cleaner icon and
click on “Run As Administrator”).
NOTE: Actually some files can be found but not removed (some iconcache and thumbcache files)
No, Hekasoft System Cleaner is safe, it can’t damage your system or delete useful files.
It is a beta because some features are still in development and some files cannot be removed when you clean your PC.